Phoenix pay system mess affects 80,000, government officials say

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Phoenix pay system mess affects 80,000, government officials say

Thousands of federal employees without pay because of failures in new system

CBC News Posted: Jul 18, 2016 1:53 PM ET Last Updated: Jul 18, 2016 2:43 PM ET

Thousands of Public Service Alliance of Canada members have written letters of complaint.

Thousands of Public Service Alliance of Canada members have written letters of complaint. (Alistair Steele/CBC)

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Federal officials have apologized to more than 80,000 employees who have had problems with their pay, and promised to work around the clock to fix the failed system.

The system has been plagued with problems since it rolled out earlier this year.

Federal public service employees have reported maxed-out credit cards, depleted savings and unpaid bills because of problems with the new pay system called Phoenix.

Workers in various departments have complained about not being paid, being underpaid, or in some cases being overpaid.

Public Works Minister Judy Foote called the situation “unacceptable” and opened a temporary work centre to deal with a growing backlog of Phoenix-related cases.

Treasury Board President Scott Brison also denounced the “terrible situation” and encouraged public servants experiencing pay problems to call his office directly for help.

The Public Service Alliance of Canada, which represents 170,000 public servants, calls the situation a “boondoggle.” Thousands of members have written letters of complaints to Foote.

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Phoenix pay system mess affects 80,000, government officials say

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