How paramedics responded to 911 calls from Air Transat passengers stranded in Ottawa

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Audio from paramedic dispatchers is shedding light on how emergency crews handled 911 calls from passengers stranded on the Ottawa airport’s tarmac Monday, after their flights were diverted from Montreal due to bad weather.

The recording, provided by live radio broadcast provider Broadcastify, covers about 25 minutes, from the paramedic call centre first dispatching crews to the Ottawa International Airport, to a final report back from one of the paramedics who went to the scene.

It begins with a dispatcher announcing a “Code 4” at the airport — a potentially life-threatening emergency in which responding ambulances should turn on their lights but not necessarily their sirens.

“Looks like four planes were diverted and there were some planes that were delayed waiting for fuel,” she said.

“There’s a citizen that called it in saying that there’s approximately 100 people in the plane, generally unwell. [There are] complaints of severe pain, cold sweats, coughing.”

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How paramedics responded to 911 calls from Air Transat passengers stranded in Ottawa

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